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| Tweet Topic Started: Aug 11 2011, 09:32 PM (551 Views) | |
| Spike | Aug 11 2011, 09:32 PM Post #1 |
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| Spike | Oct 11 2011, 10:24 PM Post #2 |
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test
Edited by Spike, Oct 11 2011, 10:36 PM.
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| Spike | Oct 12 2011, 10:57 AM Post #3 |
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ITSM Ecaps current Service Now after 1yr When client access an external site like google.com they’ll be prompted to put in their credentials (only works if the proxy is setup) Username: UserID@coca-cola.com Password: Windows password Proxy Setup: Internet Explorer>Tools>Internet Options>Connections>Lan Settings User not in CCE office/facilities no boxes should be checked User in CCE facility the, boxes “Use automatic configuration script” should be checked, and the proxy script field be populated with: http://nagate.na.cokecc.com:8010/accelerated _pac_base.pac “Use a proxy server for your lan” should be checked and the address field populated with: gateway.coca-cola.zscaler.net port: 80 “Bypass proxy server for local addresses” should also be checked http://apps.koccr.com/shopping - Site for coke employees to install programs applications https://ecaps.cokeccr.com - ticketing http://apps.koccr.com - apps tool https://etcspadm106.na.cokecce.com - active directory tool (pw reset) http://etcsplna104/help%20Desk/hdissues.nsf - Knowledge base(lotus notes based) Legacy KO - AID, GID, NID, ZID Legacy CCE - EID, RID, BID CCR - TID, MID Cisco VPN Client RSA Secure ID's - Hard Token - Keychain type token changes every 60secs - Software Token - In computer - Blank PIN click OK...Will be prompted to change PIN for 1st time http://etcvprsa102.na.cokecce.com - RSA Authentication Manager - Account will be deleted after 2mos of no use - Lost tokens, give temp passwords then advice client to give us a call when they get their hard tokens back so we can change the status of their token not lost Basis is found in AS-400 Programs>Reflection>Na AS-400> Selection Opens up Basis Username: Password: Choose the right number division from the excel file Leftside is production division and rightside is test division Select the division number > enter Command for password reset Then Select option or type command: enablusr > enter Default password will be the username Will prompt client to change the password on next login Password expiration for clients are 1 month Status Call for Outage - Check master incident first then copy the status Use Severity 3 Log on to SAP then PB1 reset password Log in to SAP every month to keep the access alive Basis Kronos Gecko use Ace400 password reset Voicemail system Cisco Unity to perform password reset VPN RSA Site to reset lost pins Not Supported by GSC AIP - Advance Investment Planner that is supported by the business not by IT Solutions Database for AIP - Jeff Hensel 925699388, Nancy Martens 7709893794, Elmer Chakhtakhitinski 5042962015 Audix }Voicemail Meridian } ------------------------------------------- ccr.taleo.net - job site for Coke employees username: password: |
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| Spike | Oct 12 2011, 10:58 AM Post #4 |
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Work order Needs approver WAPPR Select Route workflow Select Create Work Order Go to> Administration> Resources> Person Groups Enter the Approval Group number and Search for the group You'll get the number from the Ticket Owner group If no one is available in the group contact the manager, the person on the top ------------------------------------------------------------------------------ When the owner group is blank go to advance search and go to Member/Alternate then click find to search by user ID to know the group ------------------------------------------------------------------------------ To know what's happening and the updates for the ticket just click on the logs Latest notes is always on top ------------------------------------------------------------------------------ |
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| Spike | Oct 12 2011, 10:59 AM Post #5 |
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Think Vantage - .TCCC Think Vantage for CCR - Has own profile Connect to CCR wireless Think Vantage> Manage> Create Name of Location or Profile Type of Connection Think Vantage will ask you to turn on the Wireless --------------------------------------------------------- Ipass Connect - Provides free internet for different countries --------------------------------------------------------- If clients accesses external sites such as google they'll be prompted with Zscaler and will be asked to login ex. E16835@cokecce.com --------------------------------------------------------- Lotus notes 6.5 Login is in the computer Workspace Workspace Tabs Lotus notes is based for database Solution database = Knowledge base Lotus notes Local copy Server copy To replicate click on the replication button Right click> Replicate .nsf files found on the lotus notes folder at the program files Lotus notes needs to connect to VPN or they have to be in the office If they need to access or replicate the database they need to know the server they can see it by right clicking on the replica on another lotus notes and click on database and then it'll show the server To create the a local replica copy just right click on the blank space and open database then enter the server…it’ll automatically create a local copy on the your lotus notes |
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| Spike | Oct 12 2011, 10:59 AM Post #6 |
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Proxy addresses Downloads at a glance Building the download login on the system of the requester Enter 1 for basis menu All password resets that we don't have any access = Work order All password resets that we have access but is not working = incident |
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| Spike | Oct 12 2011, 11:00 AM Post #7 |
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http://www.tillys.com/intl/variants.aspx?prod=171513140&ctlg=010_Guys&cid=1028&source=1&size= http://www.tillys.com/intl/variants.aspx?prod=169065947&ctlg=010_Guys&cid=1028&source=1&size= http://www.tillys.com/intl/variants.aspx?prod=190188947&ctlg=010_Guys&cid=1028&source=1&size= http://www.tillys.com/intl/variants.aspx?prod=185923947&ctlg=010_Guys&cid=1028&source=1&size= http://www.tillys.com/intl/variants.aspx?prod=178397957&ctlg=010_Guys&cid=1028&source=1&size= http://www.tillys.com/intl/variants.aspx?prod=185059947&ctlg=010_Guys&cid=1028&source=1&size= |
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| Spike | Oct 12 2011, 11:00 AM Post #8 |
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Administrator
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http://shop.pacsun.com/Mens/sneakers/Emerica-China-Sneaker/index.pro |
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| Spike | Oct 12 2011, 11:00 AM Post #9 |
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Administrator
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telnet towel.blinkenlights.nl Star Wars |
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| Spike | Oct 12 2011, 11:01 AM Post #10 |
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Administrator
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Itazura Robotic Cat Coin Bank: http://paranaque.olx.com.ph/itazura-robotic-cat-coin-bank-iid-151250199 |
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8:19 AM Jul 11