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testing; testing
Topic Started: Aug 11 2011, 09:32 PM (553 Views)
Spike
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testing

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Spike
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test
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Edited by Spike, Oct 11 2011, 10:36 PM.
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Spike
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ITSM

Ecaps current

Service Now after 1yr







When client access an external site like google.com they’ll be prompted to put in their credentials (only works if the proxy is setup)



Username: UserID@coca-cola.com



Password: Windows password



Proxy Setup:



Internet Explorer>Tools>Internet Options>Connections>Lan Settings



User not in CCE office/facilities no boxes should be checked



User in CCE facility the, boxes “Use automatic configuration script” should be checked, and the proxy script field be populated with:



http://nagate.na.cokecc.com:8010/accelerated _pac_base.pac



“Use a proxy server for your lan” should be checked and the address field populated with:



gateway.coca-cola.zscaler.net

port: 80



“Bypass proxy server for local addresses” should also be checked







http://apps.koccr.com/shopping - Site for coke employees to install programs applications

https://ecaps.cokeccr.com - ticketing

http://apps.koccr.com - apps tool

https://etcspadm106.na.cokecce.com - active directory tool (pw reset)

http://etcsplna104/help%20Desk/hdissues.nsf - Knowledge base(lotus notes based)





Legacy KO - AID, GID, NID, ZID

Legacy CCE - EID, RID, BID

CCR - TID, MID





Cisco VPN Client



RSA Secure ID's



- Hard Token - Keychain type token changes every 60secs



- Software Token - In computer



- Blank PIN click OK...Will be prompted to change PIN for 1st time



http://etcvprsa102.na.cokecce.com - RSA Authentication Manager



- Account will be deleted after 2mos of no use



- Lost tokens, give temp passwords then advice client to give us a call when they get their hard tokens back so we can change the status of their token not lost





Basis is found in AS-400



Programs>Reflection>Na AS-400> Selection



Opens up Basis



Username:

Password:



Choose the right number division from the excel file



Leftside is production division and rightside is test division



Select the division number > enter



Command for password reset



Then Select option or type command:

enablusr > enter



Default password will be the username



Will prompt client to change the password on next login



Password expiration for clients are 1 month





Status Call for Outage - Check master incident first then copy the status

Use Severity 3





Log on to SAP then

PB1

reset password



Log in to SAP every month to keep the access alive



Basis Kronos Gecko use Ace400 password reset



Voicemail system

Cisco Unity to perform password reset



VPN

RSA Site to reset lost pins



Not Supported by GSC



AIP - Advance Investment Planner that is supported by the business not by IT

Solutions Database for AIP - Jeff Hensel 925699388, Nancy Martens 7709893794, Elmer


Chakhtakhitinski 5042962015



Audix }Voicemail

Meridian }

-------------------------------------------



ccr.taleo.net - job site for Coke employees

username:

password:
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Spike
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Work order



Needs approver



WAPPR



Select Route workflow



Select Create Work Order



Go to> Administration> Resources> Person Groups



Enter the Approval Group number and Search for the group



You'll get the number from the Ticket Owner group



If no one is available in the group contact the manager, the person on the top

------------------------------------------------------------------------------



When the owner group is blank go to advance search and go to Member/Alternate then click find to search by user ID to know the group



------------------------------------------------------------------------------



To know what's happening and the updates for the ticket just click on the logs

Latest notes is always on top

------------------------------------------------------------------------------
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Spike
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Think Vantage - .TCCC



Think Vantage for CCR - Has own profile

Connect to CCR wireless



Think Vantage> Manage> Create



Name of Location or Profile

Type of Connection





Think Vantage will ask you to turn on the Wireless



---------------------------------------------------------



Ipass Connect - Provides free internet for different countries

---------------------------------------------------------



If clients accesses external sites such as google they'll be prompted with Zscaler

and will be asked to login

ex. E16835@cokecce.com



---------------------------------------------------------



Lotus notes 6.5



Login is in the computer



Workspace

Workspace Tabs



Lotus notes is based for database



Solution database = Knowledge base



Lotus notes

Local copy

Server copy



To replicate click on the replication button



Right click> Replicate



.nsf files found on the lotus notes folder at the program files



Lotus notes needs to connect to VPN or they have to be in the office



If they need to access or replicate the database they need to know the server they can see it by right clicking on the replica on another lotus notes and click on database and then it'll show the server



To create the a local replica copy just right click on the blank space and open database then enter the server…it’ll automatically create a local copy on the your lotus notes
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Spike
Administrator
Proxy addresses



Downloads at a glance

Building the download



login on the system of the requester

Enter 1 for basis menu



All password resets that we don't have any access = Work order



All password resets that we have access but is not working = incident
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Spike
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http://www.tillys.com/intl/variants.aspx?prod=171513140&ctlg=010_Guys&cid=1028&source=1&size=



http://www.tillys.com/intl/variants.aspx?prod=169065947&ctlg=010_Guys&cid=1028&source=1&size=



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http://www.tillys.com/intl/variants.aspx?prod=185923947&ctlg=010_Guys&cid=1028&source=1&size=



http://www.tillys.com/intl/variants.aspx?prod=178397957&ctlg=010_Guys&cid=1028&source=1&size=



http://www.tillys.com/intl/variants.aspx?prod=185059947&ctlg=010_Guys&cid=1028&source=1&size=
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Spike
Administrator
http://shop.pacsun.com/Mens/sneakers/Emerica-China-Sneaker/index.pro
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Spike
Administrator
telnet towel.blinkenlights.nl

Star Wars
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Spike
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Itazura Robotic Cat Coin Bank:

http://paranaque.olx.com.ph/itazura-robotic-cat-coin-bank-iid-151250199
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