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| testing; testing | |
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| Tweet Topic Started: Aug 11 2011, 09:32 PM (552 Views) | |
| Spike | Oct 12 2011, 11:03 AM Post #11 |
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Administrator
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Work order Needs approver WAPPR Select Route workflow Select Create Work Order Go to> Administration> Resources> Person Groups Enter the Approval Group number and Search for the group You'll get the number from the Ticket Owner group If no one is available in the group contact the manager, the person on the top ------------------------------------------------------------------------------ When the owner group is blank go to advance search and go to Member/Alternate then click find to search by user ID to know the group ------------------------------------------------------------------------------ To know what's happening and the updates for the ticket just click on the logs Latest notes is always on top ------------------------------------------------------------------------------ |
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| Spike | Oct 12 2011, 11:04 AM Post #12 |
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Administrator
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