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Samsung Smart TV and HBO Go App issue
Topic Started: Mar 16 2018, 07:45 AM (4 Views)
BrianPugh

HEllo,

I have 2 Samsung Smart TVs (F7100 and F7500). My F7500 has never had a problem accessing HBO Go. My F7100 has constant issues where it can access one day and the next day it says it needs to be activated, but when I try to activate it says "Please Note: It is not possible to sign in at this time. Please try again later". I have tried factory resets, Smart Hub reset, deactivating and reactivating. All other apps seem to have no issue so I figured it was an HBO Go App. I can't uninstall the app since it is a "recommended" preinstalled app which is frustrating because both Samsung TV support online help and HBO Go support say to remove the app. Sometimes if I turn the TV off and then back on the issue resolves itself sooner. I have the latest firmware which is 2209. Please help me resolve this problem. I feel like Samsung needs to address this through a firmware update which updates the HBO Go app. I wish I could uninstall the app. I have done some Google searches and see that a few people have experienced this issue.

Please help.

I didn't find the right solution from the Internet.

References:
http://cnet.co/2pfUb4X
Company Promotional Video

Thanks!


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