Welcome Guest [Log In] [Register]
Welcome to The Chamber of the Everchosen. We hope you enjoy your visit!


Here at COTEC we are all about the Warriors of Chaos in Warhammer Fantasy Battle.

Tactics to help you slaughter your opponent on the tabletop, through to galleries on how to build your next Warshrine. Its all covered... and growing!

We are a forum for gamers and hobbyist alike and again would like to welcome you to a fun, friendly, warm place and hope to see you again!


Join our legion! Takes less than a minute and gives you access to everything!


If you're already a member please log in to your account by entering the correct runes and words of power:

Username:   Password:
Add Reply
GW Online Shop; my poor models
Topic Started: Oct 1 2007, 11:31 PM (566 Views)
Chaotica
Member Avatar
Warrior of the Chamber
So, some 45 days ago I ordered some oldskool chaos models (Palanquin of Nurgle ftw!) but I still haven't received them. Also, no money is gone from ze credit card, and bloody GW isn't answering my hate mail. Eh, I mean, my polite email inquiries about my order. Anyone got experience with this sort of things? What am I to do now?
Offline Profile Quote Post Goto Top
 
EvilTwinSkippy
Warrior of the Chamber
Was there an order number when you placed the order? Usaully there's some sort of reference number involved with any reputable mailorder shoppe. Otherwise, contact them again (preferably with someone live), order the stuff over, mention in passsing to the live sales person so they're at least marginally aware of the situation and be on the look out for any double orders. Try to make the order a bit different so there's a way to tell the two orders apart.
Offline Profile Quote Post Goto Top
 
Kiwichris
Member Avatar
The Khornate Kiwi
I had the same thing happen to me from a private dealer in Canada. It took over three months for my stuff to get here, long after they took the money out of my account. I just e-mailed them and politely nudged them and recieved the package just a week later! Coincidence?
Offline Profile Quote Post Goto Top
 
Kormak
Member Avatar
High Executioner of Khorne
weird, last time i used them i placed the order on the thrusday ad arrived on the Saturday morning read for my game (was only the scenery), still its easy for a order to get misplaced when you consider the staff tend to be students ;)
Offline Profile Quote Post Goto Top
 
Chaotica
Member Avatar
Warrior of the Chamber
I've called them some 14 days ago and it'd be fixed. I'm in Holland and they say it usually takes some time to ship overseas.
Offline Profile Quote Post Goto Top
 
brownmccoy
Member Avatar
I>U
Overseas?

You didnt order from the UK online store?
Offline Profile Quote Post Goto Top
 
Valtiel
Member Avatar
The Chosen
I think it could be because the Royal Mail has been on strike. I need an item from England as well that was sent the 4th and still hasn't come. Damn all these strikes. Well, it depends when you ordered it though. I hope you get it soon either way.
Offline Profile Quote Post Goto Top
 
ediblespread
Member Avatar
The Chosen
If you have a local GW, go in there and get them to phone in.

Myself and a friend ordered tournie tickes once, but they didnt arrive on time. The GW guys phoned up from us, spoke to them for a moment, then turned to us and told us to pick two £20 boxes from the shelf. Free. Twas awesome.

Then again, we ordered through the actual shop itself, not online. *shrug* It's worth a try.
Offline Profile Quote Post Goto Top
 
Changer
Member Avatar
Slave
[ * ]
Have any of you received your stuff yet? The Royal Mail is no longer on strike, as far as I'm aware.

I had a similar problem with online orders, as did my brother, and all within the same week :wacko: I think what it comes down to is that they lose track of orders. If you noted down the order number (but even if you didn't, they will probably co-operate) it's just a matter of ringing them up, asking to check up on your order and noting how long ago you ordered it. They should sort it out for you pretty quickly.

My brother ordered the Wood Elf book, next day delivery. After two weeks, he rang up to be told the books were "out of stock", but they'd get on it. It came within the next two days.

EDIT: I don't know if it's true for overseas, but the UK Games Workshop site no longer answer emails sent to them if I remember correctly - phone is the way to go now.
Offline Profile Quote Post Goto Top
 
Chaotica
Member Avatar
Warrior of the Chamber
I received my stuff last friday. Some 3 months after I ordered it. Nevermind though, palanquins of Nurgle are too cool. Still looking for a good model to put on it though.
Offline Profile Quote Post Goto Top
 
Kiwichris
Member Avatar
The Khornate Kiwi
While I did have trouble with a private dealer the next time I got something off the net I ordered through the US online store and my stuff arrived one week to the day I placed the order. Thats pretty impressive considering I live all the way in NZ! I found them to be quite good, they even sent me updates on where the parcel was each day!
Offline Profile Quote Post Goto Top
 
1 user reading this topic (1 Guest and 0 Anonymous)
« Previous Topic · General Discussion · Next Topic »
Add Reply