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"Inbox" missing; Technical help needed =)
Topic Started: Jul 29 2012, 12:58 PM (2,755 Views)
LAwoman
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Well, actually, Kiren was doing the manual resets before that too, just sporadically. So she missed a few people. So we cant' trace it to a particular date for sure.
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Avitar and banner artwork courtesy of the very talented Kazza169 and @Suzsx from twitter...Thanks ladies!!!
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Fantesstic
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So what are we going to do? Make an extra category "Cadets" to see if that works? Or are we going to leave it as it is right now?
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Cythy
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As of now - I think the final decision is Kiren's. If she doesn't come on within the next few days, then we'll figure something out if no one has responded to my post for help on the tech board - honestly, it is not that they CAN'T access any of the options, it's just annoying.
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Fantesstic
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Exactly.
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Cythy
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Since this topic was started I just want to say a huge THANK YOU to Briarrose for alerting us to the issue.

Members please note that we don't always see the same thing that you do so let us know when there are issues (for example, I think it was svugirl who pointed out not being able to multiquote - but I never had that issue).
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sillygyrl8
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A 'Celery Stalk'

Kiren said she'll be quite busy this week..
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Fantesstic
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There's no rush, and if it can't be fixed..well it's not a major glitch, in the infamous words of Sam Swarek "we'll deal with it" :wink:
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smdaniels18
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I want to thank you guys for putting so much work into trying to figure it out.

As a 'rookie' that does not have the 'inbox' link at the top, its not that huge of a deal, well for me anyways. I figured out the round-about way to find my inbox by clicking my name then PMing myself thanks to the information that one of you posted.

But thanks for putting so much thought and work into trying to figure it out :)

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Briarrose


Hehe... I'm more likely to mention glitches because fixing them is what I do for a living - and I know from personal experience that if you don't tell people something isn't working, they won't always know =)

I'm better at systems admin, fixing databases, and working with account issues - I suck at programming. I leave that to those who are better at it!

Also, Nathy made me a banner!! YAY!!!!!! =)
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Thank you Nathy for the AWESOME signature!
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secretk
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Definitely. Which is why as Software Developer I don't hate Quality Associates at all. I know that our product will always have mistakes, so they have to find them and I'm happy when they report them on time (it's far better than having customer that pays for the product to find critical bug).

Since the forum is free here, we are the Quality Associates. We are the ones that can see if there is a problem and report it. Luckily this one indeed is not that big. It's annoying, but it does have some working workaround.
Credit: Avatar by the talented Tess

Uno nunca sabe para quién se baña :lmao: !
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McSwarekFan_Brittany
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Is it possible that when the different groups were being set up (or if they've been changed) that an option was accidently clicked to stop the Rookie Level from accessing private messages?

It's been such a long time since I've run a message board. I think it's possible to do that, but I can't be 100% sure. It just popped into my head and I thought I'd throw it out there for you all.
»McSwarek is endgame« | »McPeck Friendship Fan«
Gail: Carpe diem, seize the day, there's no time like the present, a stitch in time saves nine.
Dov: What does that mean?
Gail: I don't know something about sewing.
---------------------------------------------------
Sam: I'd be surprised big chicken coming at me


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Twitter« | »Youtube« | »Fanfiction« « | »Tumblr«

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Cythy
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McSwarekFan_Brittany
Aug 1 2012, 05:22 PM
Is it possible that when the different groups were being set up (or if they've been changed) that an option was accidently clicked to stop the Rookie Level from accessing private messages?

It's been such a long time since I've run a message board. I think it's possible to do that, but I can't be 100% sure. It just popped into my head and I thought I'd throw it out there for you all.
No - that was one of the first things we checked - all of the settings are exactly the same. It's really frustrating but hopefully we'll be able to play around with the settings and fix it.
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McSwarekFan_Brittany
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Cythy
Aug 1 2012, 05:34 PM
McSwarekFan_Brittany
Aug 1 2012, 05:22 PM
Is it possible that when the different groups were being set up (or if they've been changed) that an option was accidently clicked to stop the Rookie Level from accessing private messages?

It's been such a long time since I've run a message board. I think it's possible to do that, but I can't be 100% sure. It just popped into my head and I thought I'd throw it out there for you all.
No - that was one of the first things we checked - all of the settings are exactly the same. It's really frustrating but hopefully we'll be able to play around with the settings and fix it.
then I'd ask the people at the support board. they'll probably be able to figure it out.
»McSwarek is endgame« | »McPeck Friendship Fan«
Gail: Carpe diem, seize the day, there's no time like the present, a stitch in time saves nine.
Dov: What does that mean?
Gail: I don't know something about sewing.
---------------------------------------------------
Sam: I'd be surprised big chicken coming at me


Posted Image

»
Twitter« | »Youtube« | »Fanfiction« « | »Tumblr«

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Briarrose


Hooray!!!! My inbox is randomly back!!!!!! Thank you whoever fixed it!
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Thank you Nathy for the AWESOME signature!
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smdaniels18
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My inbox is back too! Thank you!
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Fantesstic
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Yay :D
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Fantesstic
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I think Kiren has been doing something, not sure what but I'm glad it works :)
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Cythy
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Yep! Kiren was able to fix it - so happy that y'all have your inbox back
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Kiren
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Oh good, I'm glad it worked(Just erased the Rookies group when I realized it was in the spot of a "Validating Group" and started a new one) and now I think Cythy won't have to manually change Training Officers back to Rookies when new members sign up. Not the most thrilling part of my day back when I did it.

And sorry for the inconvenience!
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Fantesstic
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Kiren,

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